To help you find your answers as quickly as possible, we've categorized your most Frequently Asked Questions, below. Please select a category to continue:
WORKING WITH OCC LIP TAR
WORKING WITH AIRBRUSH MAKEUP
LOCATIONS, SHIPPING, PAYMENT & POLICIES
Where can I find OCC offline?
At fine professional makeup supply stores, worldwide! Click here for a location near you.
What is your Return Policy?
Your complete satisfaction with our products is OCC's top priority. If you are unhappy with your purchase for any reason, simply ship it back to us with a copy of your original sales receipt within 14 days of purchase, after obtaining a return authorization from our Sales Department. Please contact us via email at firstname.lastname@example.org or by phone at 888-OCC-0504 in order to obtain this authorization. After this 14 day period, only unopened, unused and untested merchandise may be returned within 30 days of purchase with a valid receipt. Please contact us to receive a return authorization prior to sending back any merchandise. Failure to do so may result in the refusal of your package upon its delivery to us. This policy pertains strictly to all merchandise, including our Nail Lacquers, which are prohibited by law from being returned to us via the United States Postal Service. OCC will not be held liable for returns that are damaged, destroyed or lost en route back to us, so please select a secure shipping method for your returns. Sorry, shipping and handling charges are non-refundable. International Orders and Airbrush Equipment and Package Sets may be subject to a 20% restocking fee.
Which credit cards do you accept?
Sales Department, and include your mailing address, phone number and list of requested products. For your security, please do not include credit card details in your email.
Can I pay for my order using PayPal™?
OCC does not provide PayPal™ as a payment option at this time. Do rest assured however that our Secured.com SSL™ server offers the same state-of-the-art encryption services to protect your financial details.
Can I pay with a check or money order or any other means other than credit card?
Check and money orders are accepted for telephone sales only. Please contact our sales department at 212-675-2572 to place your order by telephone. Please be advised that orders paid for by check will not be shipped until 10 business days after your check has been received and has cleared in our bank. OCC does not accept partial payments or third party checks.
How will my package be shipped to me, and how long will it take to get here?
At OCC, it is our goal to provide you with exemplary service and get your products to you by the most expedient means possible. For specific details on our shipping and payment policies, please click here.