To help you find your answers as quickly as possible, we've categorized your most Frequently Asked Questions, below. Please select a category to continue:
GENERAL INFORMATION
WORKING WITH AIRBRUSH MAKEUP
WORKING WITH AIRBRUSH BODY PAINT
LOCATIONS, SHIPPING, PAYMENT & POLICIES
Where can I find OCC offline?
At fine professional makeup supply stores, worldwide! Click here for a location near you.
What is your Return Policy?
Because the hygienic integrity of our products is of the highest importance, all of our products come safety sealed. Unopened merchandise may be returned within 30 days of purchase with a valid receipt. Please contact us to receive a return authorization prior to sending back any merchandise. This policy pertains strictly to all merchandise, especially products containing Alcohol (such as OCC Ink), which cannot be returned to us via the United States Postal Service. Sorry, shipping and handling charges are non-refundable. International Orders and Airbrush Equipment may be subject to a 20% restocking fee. Any merchandise that arrives damaged or is missent to our customers will be immediately replaced, and no additional shipping charges will be incurred by the customer.
Which credit cards do you accept?
OCC currently accepts credit cards payments by American Express, MasterCard and Visa. Debit cards featuring the Visa or Mastercard logo are also accepted. Payments by PayPal are also available by request. Please email our sales department to place your order, and include your mailing address, phone number, and list of requested product. Please do not include credit card details in your email.
Can I pay with a check or money order?
Check and money orders are accepted for telephone sales only. Please contact our sales department at 212-675-2572 to place your order by telephone.
How will my package be shipped to me, and how long will it take to get here?
At OCC, it is our goal provide you with exemplary service. You should expect to receive your package via Standard Delivery service within 3-7 Business Days of receipt of your payment. If you require same day or next day processing or if your order is otherwise time-sensitive, please indicate this by selecting the appropriate service at checkout. Depending on the total value of the contents of your package, it will be sent either via UPS Ground Service or United States Postal Service (USPS) First Class Mail, unless otherwise specified.
Packages valued at under $200.00 USD will usually be shipped via USPS First Class Mail.
Packages valued at over $200.00 USD will usually be shipped via UPS Ground Service.
International Orders will usually be sent by USPS International Priority Mail, unless otherwise specified and available.
