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OBSESSIVE COMPULSIVE COSMETICS
AIRBRUSH
| MULTI-PURPOSE | EYES | LIPS | NAILS | F/X MAKEUP | ACCESSORIES

To help you find your answers as quickly as possible, we've categorized your most Frequently Asked Questions, below. Please select a category to continue:

  • GENERAL INFORMATION
  • WORKING WITH AIRBRUSH MAKEUP
  • WORKING WITH AIRBRUSH BODY PAINT
  • LOCATIONS, SHIPPING, PAYMENT & POLICIES
  • Where can I find OCC offline?
    At fine professional makeup supply stores, worldwide! Click here for a location near you.

    What is your Return Policy?
    Because the hygienic integrity of our products is of the highest importance, all of our products come safety sealed. Unopened merchandise may be returned within 30 days of purchase with a valid receipt. Please contact us to receive a return authorization prior to sending back any merchandise. This policy pertains strictly to all merchandise, especially products containing Alcohol (such as OCC Ink™), which cannot be returned to us via the United States Postal Service. Sorry, shipping and handling charges are non-refundable. International Orders and Airbrush Equipment may be subject to a 20% restocking fee. Any merchandise that arrives damaged or is missent to our customers will be immediately replaced, and no additional shipping charges will be incurred by the customer.

    Which credit cards do you accept?
    OCC currently accepts credit cards payments by American Express, MasterCard and Visa. Debit cards featuring the Visa or Mastercard logo are also accepted. Payments by PayPal are also available by request. Please email our sales department to place your order, and include your mailing address, phone number, and list of requested product. Please do not include credit card details in your email.

    Can I pay with a check or money order?
    Check and money orders are accepted for telephone sales only. Please contact our sales department at 212-675-2572 to place your order by telephone.

    How will my package be shipped to me, and how long will it take to get here?
    At OCC, it is our goal provide you with exemplary service. You should expect to receive your package via Standard Delivery service within 3-7 Business Days of receipt of your payment. If you require same day or next day processing or if your order is otherwise time-sensitive, please indicate this by selecting the appropriate service at checkout. Depending on the total value of the contents of your package, it will be sent either via UPS Ground Service or United States Postal Service (USPS) First Class Mail, unless otherwise specified.

    • Packages valued at under $200.00 USD will usually be shipped via USPS First Class Mail.
    • Packages valued at over $200.00 USD will usually be shipped via UPS Ground Service.
    • International Orders will usually be sent by USPS International Priority Mail, unless otherwise specified and available.

    Delivery Option Delivery Cost Processing Time Carrier Delivery Time Total Delivery Time
    Standard Shipping $7.50 USD 1 - 2 business days East Coast: 2 - 3 business days
    West Coast: 3 - 5 business days
    3 - 7 business days
    UPS 2nd Day Air $57.75 USD 1 - 2 business days 2 business days 3 - 4 business days
    UPS Next Day Air $87.75 USD 1 - 2 business days 1 business day 1 - 2 business days


    Business Days: Monday - Friday, excluding federal holidays within the United States.
    Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by the end of Monday. All 2nd Day and Next Day orders must be placed by 12:00 Noon, Eastern Time to be processed on the same business day. If placed after this, your order will be processed the following business day.

    If your package is time-sensitive, please contact our Sales Department for more information prior to placing your order. OCC reserves the right to select the most appropriate shipping option based on other conditions specific to your order and shipping location.

    Please be aware that packages sent via UPS can require a signature upon delivery, depending on your location. If you elect to have this option waived, please note that you are doing so at your own risk, and that OCC will not be responsible for lost or stolen packages. Packages sent via USPS Standard Shipping generally do not require a signature upon delivery. We are not responsible for theft at an address that you provide us with. Once your package is delivered, our responsibility for that package ends. We will be happy to replace damaged items but we cannot take responsibility for packages stolen at your address.

    International Customers Please Note: Time in transit for International Orders will vary significantly from the above. Please be aware that typically, it takes 2 - 3 business days to process your order, and between 6 - 10 business days for it to arrive to you after it has shipped. Please do note expect International Orders to arrive any earlier than 15 business days from the time your order is placed. For an accurate indicator of the cost and time in transit for your package, please email us with your complete mailing address, and requested list of products.

    For more information on Shipping, Payment and Policies, please visit this page of our website.


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    "OBSESSIVE COMPULSIVE COSMETICS" & "OCC" ARE REGISTERED TRADEMARKS OF OBSESSIVE COMPULSIVE COSMETICS, INC.