|
± Please note that this price is an estimate and will vary by address.
Business Days: Monday - Friday, excluding federal holidays within the United States.
Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by the end of Monday. All 2nd Day and Next Day orders must be placed by 12:00 Noon, Eastern Time to be processed on the same business day. If placed after this, your order will be processed the following business day.
If your package is time-sensitive, please contact our Sales Department for more information prior to placing your order. OCC reserves the right to select the most appropriate shipping option based on other conditions specific to your order and shipping location.
Please be aware that packages sent via UPS can require a signature upon delivery, depending on your location. If you elect to have this option waived, please note that you are doing so at your own risk, and that OCC will not be responsible for lost or stolen packages. Packages sent via USPS Standard Shipping generally do not require a signature upon delivery. We are not responsible for theft at an address that you provide us with. Once your package is delivered, our responsibility for that package ends. We will be happy to replace damaged items but we cannot take responsibility for packages stolen at your address.
II. SHIPPING (INTERNATIONAL)
Currently, our website is configured to calculate shipping costs for orders shipped within the United States only. Therefore, please be aware that if you elect to place your order online, the shipping rate quote you receive will not be accurate. After your order is received, your total will be recalculated and you will be contacted via email to approve the new rate before your credit card is charged. Frequently, we will send a PayPal Invoice for the revised total to expedite the process. You can pay this invoice online without having to register for a PayPal account.
Please Note: Time in transit for International Orders will vary significantly from the above. Please be aware that typically, it takes 2 - 3 business days to process your order, and between 6 - 10 business days for it to arrive to you after it is shipped. Please do not expect International Orders to arrive any earlier than 15 business days from the time your order is placed. Your shipping price will vary depending on the weight and value of the package. For example, a small order is generally priced at $15.00 USD, whereas the average cost for shipping an Airbrush Makeup System is $57.50 USD. For an accurate indicator of the cost and time in transit for your package, please email us with your complete mailing address, and requested list of products.
III. HAZARDOUS MATERIALS SHIPPING
Certain items, including aerosols and alcohol-based products (i.e. Nail Lacquer, OCC Ink, Isopropyl Alcohol etc.), are considered Hazardous Materials (HazMat) and are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, we can ship via USPS Standard Service or UPS Ground only, within the continental United States. Packages containing these items weighing over 1.5 lbs can be shipped via USPS Parcel Post only. Regrettably, these items cannot be shipped to International or Overseas addresses, including Hawaii, Guam, Puerto Rico or other US territories.
IV. PAYMENT
Full and complete payment for products and services must be received before products are shipped or services are rendered. OCC currently accepts credit card payments by Visa, MasterCard and American Express. Debit cards featuring the Visa or MasterCard logo are also accepted. Orders totaling over $500.00 USD must be shipped to your credit card billing address. If this is not feasible, you will be asked to provided a photocopy of your credit card along with valid photo identification via fax or email in order to ship to different address.
1. PayPal™: At the present time, OCC only offers PayPal as a payment option to International Customers and by special request. In many instances, we will send our International Customers a PayPal Invoice reflecting the updated total inclusive of international shipping charges. If you receive an invoice like this, rest assured that the credit card you supplied at checkout has not been charged. Domestic customers wishing to pay via PayPal should contact us via email at sales@occmakeup.com. Orders paid for using PayPal's eCheck option will not be shipped until the eCheck has cleared through PayPal.
2. Checks & Money Orders: Personal checks, bank checks and money orders are accepted at our discretion, and only on orders placed by telephone. Orders paid by personal check will not be shipped until 5 business days after the check has been deposited.
V. RETURNS
Because the hygienic integrity of our products is of the highest importance, all of our products come safety sealed. Unopened merchandise may be returned within 30 days of purchase with a valid receipt. Please contact us to receive a return authorization prior to sending back any merchandise. This policy pertains strictly to all merchandise, including products containing alcohol (such as OCC Ink™ and our Nail Lacquers), which cannot be returned to us via the United States Postal Service. OCC will not be held liable for returns that are damaged, destroyed or lost en route back to us, so please select a secure shipping method for your returns. Sorry, shipping and handling charges are non-refundable. International Orders and Airbrush Equipment and Package Sets may be subject to a 20% restocking fee.
Any merchandise that arrives damaged or is missent to our customers will be immediately replaced, and no additional shipping charges will be incurred by the customer. Please report any damaged products immediately upon receipt, so that the appropriate claims can be filed with our shipping companies. Neglecting to do so and/or use of the products despite the damage constitutes acceptance of the item in the condition it arrives in, and renders us unable to file the appropriate claim, which can result in the refusal of your return.
Only products purchased directly from Obsessive Compulsive Cosmetics, whether by website or telephone order, may be returned to us. If you have purchased OCC products through one of our distributors, please contact them for information regarding their return policy. Portions of packaged products, such as airbrush systems, can only be returned in the event that they are damaged or defective, and carry no individual value when separate from the value of the package in its entirety.
VI. SALES TAX & CUSTOMS FEE
As our business is located in New York State, we are obligated to collect Sales Tax on all purchases originating from New York State or paid for while using a New York billing address. At checkout, you will be asked to verify whether you are placing your order from within New York. In the event that you do not correctly verify this, you will still be charged sales tax. To avoid confusion, please be sure to correctly verify your location. International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government.
VII. REPAIRS
Sparmax and Obsessive Compulsive Cosmetics Brand Airbrush Equipment are accepted for repair under the terms of a one (1) year warrantee from the date of your purchase, when accompanied by your original receipt. Equipment that is malfunctioning due to a manufacturer defect will be repaired or replaced at no additional cost to the purchaser. Equipment that is malfunctioning or rendered unusable due to user misuse or damage is solely the responsibility of the purchaser. Obsessive Compulsive Cosmetics will offer repair and/or replacement of parts for the fee of those parts, plus a $10.00 USD service charge.
Iwata-Medea Airbrush Equipment carries a manufacturer warrantee of five (5) years on airbrushes and one (1) year on compressors. Please contact Iwata-Medea directly at 503-253-7308 in order to secure repair information on Iwata-Medea merchandise purchased from Obsessive Compulsive Cosmetics. Please have a copy of your receipt available.
Please note that the following airbrush components are subject to normal 'wear and tear' damage and are not covered by any warrantee offered: airbrush fluid needle, nozzle, nozzle cap and needle cap. Replacement parts are available for purchase here.
|
